Reviews

In general, I liked living at Arabella and I would consider living there again. There were some instances that were less than favorable but I always thought that it could have been much worse. I moved from out-of-state so I did all my lease negotiation online. When I arrived to pick up my keys I didn't get a tour and they didn't tell me where anything was. Having some sort of introduction to the complex would have been nice but it wasn't that hard to figure out on my own. During my first couple days there I called maintenance because my tub leaked nonstop after using it for the first time, the bathroom fan and garbage disposal didn't work, and my living room blinds didn't open/close. Maintenance did get to me the next day and they took care of everything, but there was a "mess" left after working in my bathroom. Another random thing was that there was a big water stain on my ceiling which was a concern since other reviews mentioned plumbing issues. Nothing happened though. The units are smaller than they appear on the website and there isn't much storage. (There are apartments out there that are bigger for the same price or less if you're lucky enough). They also do not have centralized AC but I was okay with my wall unit since I was in a studio. It worked fine. I probably called maintenance a handful of times during my one year stay for miscellaneous reasons, but they were always great and quick to respond. Oh, and the walls seemed very thin as I could hear everything in all the units that surrounded me, especially the loud guy that stomped 24/7 above me. That's apartment living though so there wasn't much I could really do about that... The location was nice, staff was always friendly, and I enjoyed the sense of community. I also liked being able to walk to nearby restaurants, bars, etc. As I said, I had a pretty good experience there and it seems like the reviews are improving overall. Worth checking out at the very least!

In general, I liked living at Arabella and I would consider living there again. There were some instances that were less than favorable but I always thought that it could have been much worse. I moved from out-of-state so I did all my lease negotiation online. When I arrived to pick up my keys I didn't get a tour and they didn't tell me where anything was. Having some sort of introduction to the complex would have been nice but it wasn't that hard to figure out on my own. During my first couple days there I called maintenance because my tub leaked nonstop after using it for the first time, the bathroom fan and garbage disposal didn't work, and my living room blinds didn't open/close. Maintenance did get to me the next day and they took care of everything, but there was a "mess" left after working in my bathroom. Another random thing was that there was a big water stain on my ceiling which was a concern since other reviews mentioned plumbing issues. Nothing happened though. The units are smaller than they appear on the website and there isn't much storage. (There are apartments out there that are bigger for the same price or less if you're lucky enough). They also do not have centralized AC but I was okay with my wall unit since I was in a studio. It worked fine. I probably called maintenance a handful of times during my one year stay for miscellaneous reasons, but they were always great and quick to respond. Oh, and the walls seemed very thin as I could hear everything in all the units that surrounded me, especially the loud guy that stomped 24/7 above me. That's apartment living though so there wasn't much I could really do about that... The location was nice, staff was always friendly, and I enjoyed the sense of community. I also liked being able to walk to nearby restaurants, bars, etc. As I said, I had a pretty good experience there and it seems like the reviews are improving overall. Worth checking out at the very least!

In general, I liked living at Arabella and I would consider living there again. There were some instances that were less than favorable but I always thought that it could have been much worse. I moved from out-of-state so I did all my lease negotiation online. When I arrived to pick up my keys I didn't get a tour and they didn't tell me where anything was. Having some sort of introduction to the complex would have been nice but it wasn't that hard to figure out on my own. During my first couple days there I called maintenance because my tub leaked nonstop after using it for the first time, the bathroom fan and garbage disposal didn't work, and my living room blinds didn't open/close. Maintenance did get to me the next day and they took care of everything, but there was a "mess" left after working in my bathroom. Another random thing was that there was a big water stain on my ceiling which was a concern since other reviews mentioned plumbing issues. Nothing happened though. The units are smaller than they appear on the website and there isn't much storage. (There are apartments out there that are bigger for the same price or less if you're lucky enough). They also do not have centralized AC but I was okay with my wall unit since I was in a studio. It worked fine. I probably called maintenance a handful of times during my one year stay for miscellaneous reasons, but they were always great and quick to respond. Oh, and the walls seemed very thin as I could hear everything in all the units that surrounded me, especially the loud guy that stomped 24/7 above me. That's apartment living though so there wasn't much I could really do about that... The location was nice, staff was always friendly, and I enjoyed the sense of community. I also liked being able to walk to nearby restaurants, bars, etc. As I said, I had a pretty good experience there and it seems like the reviews are improving overall. Worth checking out at the very least!

Since the new management took over, things went downhill. Ignore the older reviews. The old management was straight up amazing. Could've not been a bigger difference. They never updated my lease end date in their system after repeated requests. Because of that they wrongfully charged me late fees that since been reverted, but they reported me to a credit bureau so I have to dispute that now even though I have never been late on rent or utilities. They have also increased a service fee without giving an appropriate notice according to the lease and added bogus cam charges out of the blue that were not in the original lease. They have refunded those too, so if you are reading this and have questions about the cam charges, go get your refund (it took weeks to get mine despite their promises). Management is straight up rude in your face once you have a lease with them and has zero communication skills. Old buildings and absolutely awful management. Stay away!!! Update: they used my good review of the old management on their web site and I had to mail them Cease and Desist notice to get it removed.

Since the new management took over, things went downhill. Ignore the older reviews. The old management was straight up amazing. Could've not been a bigger difference. They never updated my lease end date in their system after repeated requests. Because of that they wrongfully charged me late fees that since been reverted, but they reported me to a credit bureau so I have to dispute that now even though I have never been late on rent or utilities. They have also increased a service fee without giving an appropriate notice according to the lease and added bogus cam charges out of the blue that were not in the original lease. They have refunded those too, so if you are reading this and have questions about the cam charges, go get your refund (it took weeks to get mine despite their promises). Management is straight up rude in your face once you have a lease with them and has zero communication skills. Old buildings and absolutely awful management. Stay away!!!

Been here for almost two months and very happy. The pool is very nice and it is kept in a very good shape (clean / no chlorine smell). Had to put a maintenance request once and it was handled well and quick. Jaymee is beyond nice!

I lived at the Arabella for 9 months and had a great experience. This is a great place to get an apartment in the expensive DTC area at a pretty decent rate. If location and price are on the top of your priority list then this is a good option for you. Management treated me extremely fairly and worked with me when I was out of town and a little late to get them their rent. Unfortunately I had to leave my lease early. They made this process extremely easy and did not hit me nearly as hard as other apts I have lived in, and I appreciate that! If I were to stay I would have definitely stayed and more than likely re-sign for another year. Great location, fun pool, great for pet owners! Maintenance was great and always responded very quickly to my requests. I did have one issue that took over a month to get fixed but they were relying on a third party vendor to get it fixed. The sprinkler system had 2 powerful heads that were spraying my car every night. Just before I left I noticed the sprinkler company out adjusting the 2 heads too resolve the problem. It just took over a month of my car getting soaked. Not a big deal... Overall, super nice management and staff and they take care of any issues you may have quickly. My apartment unit was recently rehabed and in good shape. 5 stars for location, price, staff, pets, and pool, wood burning fire places, hot tub...

I lived at the Arabella for 9 months and had a great experience. This is a great place to get an apartment in the expensive DTC area at a pretty decent rate. If location and price are on the top of your priority list then this is a good option for you. Management treated me extremely fairly and worked with me when I was out of town and a little late to get them their rent. Unfortunately I had to leave my lease early. They made this process extremely easy and did not hit me nearly as hard as other apts I have lived in, and I appreciate that! If I were to stay I would have definitely stayed and more than likely re-sign for another year. Great location, fun pool, great for pet owners! Maintenance was great and always responded very quickly to my requests. I did have one issue that took over a month to get fixed but they were relying on a third party vendor to get it fixed. The sprinkler system had 2 powerful heads that were spraying my car every night. Just before I left I noticed the sprinkler company out adjusting the 2 heads too resolve the problem. It just took over a month of my car getting soaked. Not a big deal... Overall, super nice management and staff and they take care of any issues you may have quickly. My apartment unit was recently rehabed and in good shape. 5 stars for location, price, staff, pets, and pool, wood burning fire places, hot tub...

I lived at the Arabella for 9 months and had a great experience. This is a great place to get an apartment in the expensive DTC area at a pretty decent rate. If location and price are on the top of your priority list then this is a good option for you. Management treated me extremely fairly and worked with me when I was out of town and a little late to get them their rent. Unfortunately I had to leave my lease early. They made this process extremely easy and did not hit me nearly as hard as other apts I have lived in, and I appreciate that! If I were to stay I would have definitely stayed and more than likely re-sign for another year. Great location, fun pool, great for pet owners! Maintenance was great and always responded very quickly to my requests. I did have one issue that took over a month to get fixed but they were relying on a third party vendor to get it fixed. The sprinkler system had 2 powerful heads that were spraying my car every night. Just before I left I noticed the sprinkler company out adjusting the 2 heads too resolve the problem. It just took over a month of my car getting soaked. Not a big deal... Overall, super nice management and staff and they take care of any issues you may have quickly. My apartment unit was recently rehabed and in good shape. 5 stars for location, price, staff, pets, and pool, wood burning fire places, hot tub...

What a night and day difference my original review was compared to this one. My old 5 star review was for the old property management of Arabella. Sadly, I cannot say the new property management deserves a single star. I loved the old Arabella. I lived there for 3 years. The previous staff (up until this summer) were kind, helpful, and made you feel at home. In fact, I was considering a 4th year at Arabella up until the change in property management. The new staff helped me make the decision to leave Arabella due to their nonexistent professionalism (everytime I went to the office, it was like they were looking to pick a fight about something), their unwillingness to explain their new utility billing (and an unwanted belittling response when asking for help), the rude maintenance staff, and the poor upkeep of the property. Look, these buildings are older. Pipes burst when it's cold, air conditioning sometimes smells, walls are paper thin... But it would be bearable if the staff were more welcoming. Perhaps a training opportunity? I hear the old staff moved to a property in highlands ranch FYI ;)